Shipping & Returns

SHIPPING

Please allow up to 7 days for delivery within Australia and 14 days worldwide.

We can ship to virtually any address in the world and we use Australia Post and Fastways Couriers for local and international shipping. For bulky or far flung items we are happy to put together a shipping quote.

Express post available upon request.

All items will be fully traceable once shipped.

RETURNS & EXCHANGE POLICY

NO REFUND or RETURNS on sale items.

NO REFUND or RETURNS on items purchased with Afterpay.

We want you to be happy with the items you order and we will honour exchanges and credit notes and give a full refund except for sale items and items purchased with Afterpay.

Requests for an exchange must be made within 2 DAYS of receiving an item via email to info@bow-wow.com

Items must be returned unworn, with the original sale tags attached and in the condition that they were received.

SHIPPING COSTS

We will take responsibility for the shipping costs associated with returning incorrect or defective items only. In the case of an incorrect size selection or a change of mind the postage is the responsibility of the customer.

All other shipping costs associated with the return and/or exchange of items is considered the responsibility of the customer.

All returns are to be sent to the store : BOW WOW, 1093 Barrenjoey Road, Palm Beach NSW 2108

Items being returned to store are the customers responsibility. We suggest using a trackable satchel at all times.

Under no circumstances will a refund or credit be issued prior to the garments returning to store.

Furthermore no replacement garments will be sent out until the original garment has been returned to store.